Engaged Commerce

Our retail solutions, combined with our Managed IT Services expertise, empower your consumers and facilitate a better shopping journey. PCMS has over 30 years’ experience in serving the needs of retailers across the world.

Engaged Commerce

Our retail solutions, combined with our Managed IT Services expertise, empower your consumers and facilitate a better shopping journey. PCMS has over 30 years’ experience in serving the needs of retailers across the world.

Learn more about the solutions we provide:

Commerce Solutions

Our Commerce Suite combines point of service, omni-channel and enterprise solutions, to provide a comprehensive retail offering.

Service Desk

Available 24 X 365, our agile and responsive Service Desk adapts to the needs of consumers while enforcing your brand values.

IT Services

Extensive understanding and experience of retail IT outsourcing, enables PCMS to manage and support your entire omni-channel operation.

Contact Centre

A scalable Contact Centre that offers business processing outsourcing solutions, supporting the evolving demands of consumers.

2018 POS/Customer Engagement Survey

81% of retailers plan to have unified commerce in next 3-years

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Latest news & views

Change & engage: pulse of PCMS’ future

PCMS invests heavily in several areas such as our product, roadmap and development, but we also invest a lot in our people! We have a fantastic, customer-centric culture at PCMS and decided it was time to have a global celebration of all of our recent efforts at... read more

PCMS market report – how to engage shoppers in 2018

Engaged commerce is here to stay, which means retailers need to be able to sell from anywhere and allow their customers to enjoy all the benefits of a ‘continuous basket’. We are at a crossroads in 2018 because many retailers are not confident in how to... read more

RBTE 2018: PCMS Showcases Personalised Offers

What’s attracted over 140 major retailers across 57 countries to PCMS? On 2-3 of May, we discussed our engaged commerce success formula at RBTE in London. Aside from RBTE being the ‘must-attend’ event for retail technology, 2018 was an exciting year... read more

Jeff Scobie, Vice-President Information Systems, Giant Tiger Stores Limited:

“PCMS and VISION BeanStore offer substantial value through a reduced cost of store system ownership as we move to a single-server solution and link our stores centrally, removing the investment in individual stores servers while providing more operational efficiency and higher levels of customer satisfaction.”

Mike Thomason, Vice President of Information Technology, Half Price Books:

“We felt strongly that PCMS had the best POS software to meet our needs. We were also impressed with the partnership approach that PCMS has with their clients. They have been highly responsive.”

Paul Hayes, Head of IT Delivery, John Lewis:

“It was therefore imperative that we operated an EPOS system that will support full integration across each existing sales channel. PCMS’ VISION BeanStore has proven to be the ideal solution, providing us with the ability to more easily integrate systems in the future”

Gary Marshall, Director of Operations at Lakeland, said:

“We selected PCMS’ BeanStore PoS solution to help us meet the diverse and evolving nature of our business. The innovative omni-channel PoS supports our strategy of providing a better shopping journey for our consumers and allows for a true mobile strategy going forward.”

Dave DiPersio, Finance & IT Vice President, NSLC:

“We’re delighted with the results of our partnership with PCMS. The teams’ professional manner and retail expertise were invaluable to the project. We are confident we now have a sustainable infrastructure to support the business going forward”

Chris Edwards, co-founder and managing director, Poundworld:

“In PCMS, we have found a partner with passion and innate understanding of retail, which is demonstrated through its people and Tier 1 customer base. We’re very excited about evolving our IT offer and seeing the benefits in terms of customer experience and estate management.”

Charles Webb from Waitrose, said:

“We’re delighted to be implementing the PCMS’ OnDemand platform. This will allow us the operational agility to deploy new applications when and where we want in the future. With different store concepts, such as Grazing and Juice Bars, we want the flexibility to operate mobile payment devices and to launch new ideas quickly, while maintaining a reliable customer-centric shopping experience. PCMS will be instrumental in helping us to deliver this.”

Learn more about our proven commerce solutions

 

Contact Us

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455
 

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