Report: Top 25 Innovative Retailers 2016

Nov 2, 2016 | PCMS News

Shining a light on the most innovative retail businesses, who are proving to be great inspirations to the industry.

PCMS has worked with industry commentator and analyst, Retail Insider, to produce a report ranking the most pioneering business in retail; assisted by an advisory panel of senior executives, who independently scored each company against a variety of criteria.

The findings

It is easy to fall into the trap of thinking that innovation is purely the preserve of the youngest, most agile start-ups. But this is wrong. The report clearly shows retailers from across the board – from the youngest of operators right the way through to the longest established merchants – are all pushing the innovation boundaries, thus giving them a well-earned place in the report.

Interestingly, the results show how impressively some of the longer established businesses fared. The top 5 contains only one true digitally-driven business – the mighty Amazon. The remainder are much more traditional organisations that have been around for some time.

But what do all the top 25 have in common? They all have the desire to keep innovating, are unwilling to stand still and want to remain as relevant to their consumers today, as they were when they originally formed.

The panel

Zia Zareem-Slade, customer experience director – Fortnum & Mason
Vince Gwilliam, senior partner – Bridgepoint
Simon Russell, director of retail operations development – John Lewis
Anthony Fletcher, CEO –
Peter Williams, chairman –
Simon Calver, partner – investment firm BGF Ventures
Siobhan Fitzpatrick, marketing & multi-channel director – Maplin

The criteria

How innovative? To what level has the company delivered a notable level of innovation that truly sets it apart from the competition.

The influence / potential influence on the rest of the industry? For established retailers, what is the level of impact the organisation has had on the broader retail sector. For newer operators, what is the likely impact they could have as they build out the proposition.

The quality of the business? The level to which the business has been built on solid foundations and with a credible management in place.

Level of success / potential future success? For established retailers, what has the company achieved to date, and for newer operators what is the potential for them to deliver a high level of success in the future.

Proof of ongoing innovation? Regardless of the age of the company, is there proof that there is constant innovation, which will enable the company to maintain its position at the forefront of events.

Collation of these scores helped create five tables, based on each of the criteria, as well as a table for the all-important overall score. The final report contains each of these separate tables.

Upon submitting the form, the report will be available to download in PDF format. Thank you for your interest.

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