PCMS Special Research Report

Jun 13, 2017 | PCMS News

Embrace the Pace: Where is agile retail heading in the next five years?

This new report from PCMS outlines changes in omnichannel expectations over the next five years.

Better stock availability and faster service across channels are among UK consumers’ omnichannel expectations over the next five years. This original research report polled 2000 UK consumers to reveal the top five expectations of omnichannel shoppers by 2022.

  • Nearly a quarter of UK shoppers cited product availability as key to their decision to shop with a retailer again.
  • 64% indicate fast and efficient customer service and speed of check out and payment impact their decision about where to shop.
  • 74% said find it easier to find answers to information they need when shopping online.

For more insights on the future of retail, please fill in the form below to download the full report.

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