PCMS’ omni-channel retail blog allows you to keep up to date with trends and industry insight.

Driving customer loyalty through innovative payment

The way consumers pay for their goods has evolved significantly over the past 12 months alone and this trend is set to continue in 2016. Apple Pay only hit the UK nine months ago, but consumers can now pay for goods via their smartphone or smartwatch using the...

Choose personality over a degree – Recruiting for a retail service desk

I’ve recruited on behalf of various employers for nearly twenty years. For the past seven, I’ve worked for PCMS Group, during which time I’ve filled around forty Service Desk roles. In most cases, the people I hired turned into fantastic assets.  I’m so proud of them....

Making technology relevant at NRF 2016

Senior executives from technology firms and the world’s leading retailers descended on New York for the annual Retail’s Big Show (organised by the National Retail Federation) to either showcase their latest wares or to investigate the latest technology...

Add value and stand out from the mobile couponing crowd

Mobile couponing is becoming increasingly popular among consumers, but what can retailers do in order to make the most of it? Recent research conducted by Honeywell has shown that mobile coupon use is on the rise. With the ever-increasing use of mobile phones for all...

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