Christmas demands on retailers have a massive impact on call volumes and sales. PCMS offers specialist services supporting outbound and inbound calls over the Christmas period. All agents are trained in customer services and increasing consumer basket size - contact us today for more details.
The busy festive period is the most profitable time of year for retail, but can place significant strain on supply infrastructures regardless of estate size. As the UK’s leading independent supplier of software and services to the retail industry, having worked with some of the best loved brands in the world, our experience within the retail industry has helped us to create a portfolio of services designed to assist retailers during this busy, but profitable, time of year.
Many retailers find that they receive much higher levels of calls during the festive period, leading to call wait times becoming hard to control and ultimately, frustrated customers who may go elsewhere. Many retailers often find they could benefit from extra resources on a temporary basis to manage this seasonal peak of inbound calls, as well as engaging in an outbound campaign to boost sales even further.
Our Coventry based call centre is here to help retailers, in alignment with our unique position as an expert in the retail industry we can provide a range of services that help ease the pressure.
The PCMS call centre offers a range of inbound and outbound services to assist retailers. Our inbound team can offer a range of services to suit your specific needs, from handling overflow calls during busy periods, additional lines or hours of service, a fully managed sales order line or a customer service helpline. PCMS outbound services could help you gain a Christmas sales boost with a telemarketing or telesales campaign.
All our agents are trained to achieve excellence in the provision of customer service; the PCMS call centre achieves consistently high customer satisfaction scores and you can have confidence in our team representing your brand. Our agents are trained to listen carefully and make relevant suggestions to increase basket size, without using pushy sales techniques that may turn off your customers.
The PCMS call centre offers tailor-made and fully scalable packages to suit your business needs, contact us today for more information on our festive support services.
Melinda Richardson
Marketing Assistant
Tags: Call Centre, customer care, customer service, inbound, outbound, sales lead, sales order lines, telemarketing, telesales