PCMS

PCMS Group was proud to have climbed the tables in the 2012 Sunday Times Profit Track 100 by 32 places from #44 in 2011 to #12 in 2012.  To establish the growth rates of UK companies, the Sunday Times Profit Track analysed over 4 years’ accounts, with PCMS showing growth of an impressive 96%.

The Profit Track demonstrates that despite such a challenging economic backdrop, businesses can still perform well and succeed if they adopt the right strategies. Richard Heap, of the Sunday Times, comments:

“This year’s Profit Track 100 research reveals the variety of strategies behind businesses’ profit growth, including overseas expansion, tighter cost control, buying rival firms, and launching new products or services”.

Here at PCMS our impressive growth has indeed been achieved by implementing tighter cost controls, improving efficiencies at all levels of the company and generating more new business that is complementary to existing business both within the UK and through international expansion.   Alongside our improved efficiencies we have invested resources in further improving our services and solutions portfolio to ensure that existing customers will continue to benefit from the leading-edge technology that has helped to build the business so successfully since its humble beginnings in 1982.

Importantly, PCMS has always been and continues to be an independent, family run company that has proven it is possible to achieve continued success in a challenging economy.

Richard Goodall

Group Sales and Marketing Director

2011 continued to be a challenging year for retailers around the world, with the effects of the global recession still reverberating through our economies, it forced us to address efficiencies at every level of our organisations.   Here at PCMS Group, we invested heavily in our product suites, managed services, infrastructure and personnel, to provide a range of leading-edge technology solutions and services that enable us to help our customers maximise the performance of their business.

The team at PCMS has never been stronger which was reflected in our performance throughout 2011.  We are delighted to have welcomed a number of new clients from around the world across multiple retail sectors including Department Stores, Convenience, Fashion, Grocery, Books, Hospitality and Electrical Hardware.   Our successes have been recognised with our first appearance in the  Sunday Times Profit Track 100, continuing success in the RIS 2011 LeaderBoard and being named for the first time on the MSPMentor 100 list of the world’s top 100 managed service providers.

We held our first Global Software User Group in New York following this year’s NRF ‘Retail’s Big Show’ in January.  This was a prime opportunity for our customers to meet in one place and discuss the big issues in global retail, as well as updating eachother on their current IT projects.  The user group also enabled us to keep our customers informed on what PCMS is doing to ensure our technology remains at the forefront of retail solutions.  The user group was well received with customers from around the world including the UK, USA, Italy, Germany, South Africa and Australia joining us – many thanks go to all of our customers and partners who joined us for making the first meeting such a success.

I would also like to take this opportunity to thank our users and partners from around the world for their support in providing references and introductions which have contributed significantly to our continued success.

Richard Goodall

Group Sales and Marketing Director

Financial pressures on businesses have never been higher than they are today.  Modern consumers have higher expectations of products and services than ever before, and they also want it delivered sooner and at a much lower cost.  This places substantial pressures on any business to try and find ways to further improve the efficiency of business processes and improve that all important margin.

At PCMS, our experience in working within the fast-paced retail market, where demands for IT efficiency are ever higher has given us a great insight into what is and is not effective.  We have used this extensive experience to help clients from a cross section of industries to improve their IT support efficiency.   Sometimes, focussing on what you do best and leaving the rest to specialists can be a wise strategic decision and improve business productivity significantly.

The top four benefits that our clients cite following the introduction IT outsourcing have been:

1.       Delivering more from less. IT budgets in many organisations are under constant pressure, making it hard for most businesses to maintain a fully equipped IT management team, especially when these resources are not always called for every day.  Using an outsourcing agent means that our customers have benefitted from our expansive team of resources without the immense cost of maintaining their own in-house IT support.

2. Increased flexibility. Few but the largest of businesses can afford to employ 24/7 IT management teams, but our customers can benefit from our 24/7 facilities.  Whether you need 24/7, out of hours pickup or less, you can usually find a suitable package to maximise your cover, with the bonus of flexibility to up or downscale according to your peak times.

3.       Faster response times. At PCMS our help desk and IT response teams have years of experience in incident resolution and problem management, this invaluable experience means that clients benefit from fast response times.

4.       Increased network stability. PCMS uses proactive incident management techniques when managing IT estates for clients, using data analysis our teams work to identify problems at the earliest possible stage and resolve them, plus proactively assess other areas which may cause instability, reducing the chances of downtime by an IT failure.

Melinda Richardson

Marketing Assistant