PCMS

Call Centre

PCMS's 120 seat Call Centre was first established in 1995, and in the time since then we are proud to be a centre that is a cut above many others. PCMS operatives stay with us for an average of 4 1/2 years (many stay much longer), meaning that our agents benefit from years of investment in their skills and professional development which combine to make the PCMS Call Centre experience a cut above others. PCMS Call Centre management have over 30 years combined experience to share with our operatives, making sure that optimum benefit is obtained through the use of the PCMS Call Centre. At PCMS we continually evaluate our performance in all areas to make sure that your customers receive the best possible service.

The breadth of experience held by PCMS creates a call centre that has an excellent market awareness, we know how to approach your clients in a way that will ensure that they listen and we have a track record in choosing the most effective strategies.

We believe in working closely with our clients to ensure that everything that must be achieved is done so as efficiently as possible. PCMS values honesty and transparency and sees them as a fundamental part of every campaign.

In the competitive call centre industry, a team is only as good as their last day's work, so at PCMS we request that you regularly review our performance to ensure that you are pleased with the results we are producing for you. We use this process to continually evaluate our own performance and ensure that we stay at the top of our game.

There are no two campaigns that are alike, so price plans are tailored to the needs of each client after we have ascertained what is required from us. Experience has shown us how vital it is to acquire a complete understanding of your market and campaign goals to best plan how to achieve them for you.

Over 90% of our customers rated the PCMS Call Centre better than any other they have used in Independent Customer Satisfaction Surveys.