PCMS

With over 15 years experience of providing Call Centre services to some of the UK's best known companies PCMS has developed a variety of Call Centre Outsourcing solutions to meet the core needs of businesses.

We are able to provide one-off campaign management or total departmental solutions and at the PCMS Call Centre we like to work closely with you to find the best solution to meet all of your requirements, maintaining SLAs at every stage of the relationship.

PCMS has a variety of services on offer, whether you would like to outsource your inbound or outbound calls, your emails and/or correspondence we are able to help. At PCMS we have dedicated teams employed permanently and can make the transition simple for you to hand over part, or all of your customer service administration such as taking new applications or registrations, amending account information, handling enquiries and answering FAQs. We can handle the full suite of Call Centre Outsourcing solutions to make sure that your clients receive the high level of service they expect from you. PCMS Services include but are not limited to:

Inbound and Outbound calls; Telephone Answering Services, Skilled Reception Lines, Order Lines, Customer Services/Help Desk, Lead Generation, Membership Management, Ticket Sales, Appointment Booking, Market Research...PCMS Contact Centre has a specialist team ready to work with you.

Outsourcing to a specialist saves your management team valuable time; our UK based staff are permanently employed and trained in all of the relevant aspects of your business so that the service we offer is of the same high standard your clients would expect from an in-house team.

Contact us now to discover more about PCMS Call Centre Outsourcing and what we can do for you.