PCMS

About Boots
Boots is a member of Alliance Boots having brought together the very best of Alliance Pharmacy and Boots, creating a new Boots business. With around 2,600 stores from local community pharmacies to large destination health and beauty stores, Boots offer fantastic products and services with Customers being cared for by expert, friendly people.

Solution(s) Overview

• Fully supported loss prevention solution
• 3rd & 4th line software support
• Project management
• Reduced loss measured in £millions
• Managed enhancements programme

Testimonial(s)
"With the increase in electronic payment methods, point of sale fraud and shrinkage had become more prevalent and so we started to look for a solution to the challenge."

"We decided upon the VISION SmartStore solution because it is more of a retailer's tool than a shrink product. We felt that we weren't just buying into a piece of technology; we were purchasing a store manager's leadership tool that would help to define, autonomously, what was acceptable in terms of behaviour at a store, improve customer service and reduce error and vulnerability to fraud."

"The system is extremely powerful and we have learnt extensively from it as to trends at the point of sale. Indeed, many store managers are seeing changes overnight, after installation. At a store level, we sit down with staff and offer them coaching sessions following implementation in order to improve both their performance and service to customers."

"We saw our investment in VISION SmartStore returned in a matter of only weeks and it continues to deliver reduced loss measured in millions. Indeed, VISION SmartStore is now an integral part of our holistic approach to shrink and loss detection."

Download Full Case Study
PCMS and Boots Case Study