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PCMS and Midlands Co-op
Web Address: www.midlandsco-op.com
Location: UK
Sector: Multi Sector
Solution(s): Membership Management, Customer Care
About Midlands Co-op
Midlands Co-operative Society is the largest independent retail society in the UK, with gross sales in excess of £800 million and employing around 8,000 staff. They are a member of The Co-operative Group family, but completely independent from the Group and other retail societies.
Solution(s) Overview
PCMS handles Customer Service calls from Midlands Co-op customers who shop at the 8 stores that currently run the Membership Scheme. Calls vary from adding membership points from receipts, registering new and updating existing customer accounts, to general enquiries