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PCMS and Waitrose
Web Address: www.waitrose.com
Location: UK
Sector: Grocery
Solution(s): VISION BeanStore PoS
About Waitrose
Waitrose is an upmarket supermarket in the UK. The company differentiates itself from competitors by offering high quality food and emphasising customer service. The Company has a Royal Warrant to supply groceries, wine and spirits to the Queen.
Testimonial(s)
"Once we had decided to update our epos systems, we wanted something that we would be able to update and develop ourselves, as well as a solution that would be able to grow with us. PCMS has helped to provide us with that as a part of our overall PoS solution."
"From a point of sale perspective, we want to differentiate our customer service by our ongoing commitment to improving customer experience and increasing speed through the checkouts."
"We had our own specific requirements for the system and PCMS has developed those changes, but still at its heart, it is very much PCMS's BeanStore product."
"We have worked in an extremely collaborative manner and the next step of the process is for Waitrose personnel to take on actual development responsibilities, giving us more autonomy. PCMS is providing the training to make this happen at the moment."