News
PCMS Contact Centre set to smash the Magic Number in 2010
11th June 2010
The PCMS Contact Centre hit an impressive landmark during 2009 by handling one million customer service enquiries and is set to smash this in 2010, having handled over 672,000 customer service calls this year so far. This achievement reflects a busy and successful 2009, as the Contact Centre welcomed new clients, and existing users expanded their use of PCMS to handle customer liaison which is continuing throughout 2010....
11th June 2010
The PCMS Contact Centre hit an impressive landmark during 2009 by handling one million customer service enquiries and is set to smash this in 2010, having handled over 672,000 customer service calls this year so far. This achievement reflects a busy and successful 2009, as the Contact Centre welcomed new clients, and existing users expanded their use of PCMS to handle customer liaison which is continuing throughout 2010....
PCMS is shortlisted for two Retail Week Technology Awards
5th May 2010
PCMS has been shortlisted in two categories at this year's prestigious Retail Week Technology Awards. ...
5th May 2010
PCMS has been shortlisted in two categories at this year's prestigious Retail Week Technology Awards. ...
PCMS Contact Centre Opportunities
4th February 2010
The PCMS Contact Centre enjoyed a busy year in 2009 with extremely positive feedback on our customer service levels and client satisfaction rates. To satisfy the needs of our continually evolving client base and growth in existing customer accounts, the Contact Centre is expanding and is set to grow by 50% in 2010 with the addition of new team members in Customer Service, Telephone Handling and Customer Care roles....
4th February 2010
The PCMS Contact Centre enjoyed a busy year in 2009 with extremely positive feedback on our customer service levels and client satisfaction rates. To satisfy the needs of our continually evolving client base and growth in existing customer accounts, the Contact Centre is expanding and is set to grow by 50% in 2010 with the addition of new team members in Customer Service, Telephone Handling and Customer Care roles....