PCMS Contact Centre Opportunities
4th February 2010The PCMS Contact Centre enjoyed a busy year in 2009 with extremely positive feedback on our customer service levels and client satisfaction rates. To satisfy the needs of our continually evolving client base and growth in existing customer accounts, the Contact Centre is expanding and is set to grow by 50% in 2010 with the addition of new team members in Customer Service, Telephone Handling and Customer Care roles.
We take the selection of our team members very seriously, running three recruitment days over the coming weeks through which we will provide a detailed overview of the PCMS ethos and systems to help both PCMS and prospective employees to decide whether PCMS is the right environment for them. During this time we rigorously assess the competencies of prospective candidates and their experience in liaising with customers to ensure that we always provide the highest level of service on behalf of our clients.
The PCMS Contact Centre prides itself on being a great place to work for our employees, with our employee retention rates being significantly higher than that of other Contact Centres - which reflects in the scores that our clients and their customers give us on customer satisfaction surveys.
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