PCMS

"From the beginning, PCMS has been a very responsive organization to partner with. Throughout the project they were able to handle multiple and varied requests in a timely and responsible way as well as tackling the very tough challenges that would arise."

"During the selection process our criteria was simple. Bass Pro needed a system that was scalable, had the ability to address international markets, and be easily configured. In addition, VISION BeanStore allowed our own IT Organization to work hand-in-hand to rollout stores quickly, while training to be self-sufficient for future cost savings."

"PCMS's vast retail experience coupled with the strong architecture of the VISION BeanStore application enabled Bass Pro Shops to leverage and improve our existing processes. We enhanced both the customer and employee experience in the store through improvements to reports, training, and register performance & personalities."

"PCMS was able to meet all requested target dates throughout the rollout process. Even a Canadian store did not slow down the schedule. Store management and staff were extremely pleased with the system's ease of use and flexibility and the transition has been excellent including drastically reduced training time for associates."

"With the increase in electronic payment methods, point of sale fraud and shrinkage had become more prevalent and so we started to look for a solution to the challenge...We saw our investment returned in a matter of only weeks and it continues to deliver reduced loss measured in millions."

"The information that PCMS has delivered is invaluable in opening up communication with potential customers. Developing business leads can be extremely time consuming and the support from PCMS has allowed our staff to concentrate on companies that are already looking for what we can offer."

"Choosing an EPoS system is not only a major investment but it's an important part of retail strategy. Therefore, it needs to have the longevity to not only support our business needs now, but five or ten years down the line."

"After thorough research of the major EPoS providers, we chose VISION BeanStore as it best reflected our selection strategy for a solution that is agile and flexible enough to meet the demands of our business and our customers now and in the future."

"...we have confidence that PCMS can provide us with the complete package in terms of an EPoS solution and delivery expertise. We know that PCMS will be a long-term strategic partner and will continue to add value with their forward-thinking and proactive approach..."

"...PCMS made the transition a seamless operation and helped us mitigate risk. The feedback from our customers has been exceptional and the call handlers have been very responsive in accommodating our requests."

"In terms of infrastructure, we have chosen what is needed right now and can add new facilities as the business grows. Enabling us to pick and choose our services from a menu of offerings demonstrates the flexible business ethos of PCMS."

"We are delighted with the way our relationship with PCMS has developed."

"We see the company as a crucial element of our planned expansion and PCMS's strategic input will be integral to our plans."

"The commitment and ownership of the project from the PCMS resources was just as strong as that from our internal folks. They 'owned' it and wanted to see the success as much as we did."

"We have no IT personnel at MAP, so we needed an organisation that could bring us answers and since PCMS's involvement, we have had a trouble-free run with our IT systems."

"In effect, what we needed was a partner who could give a more consultative service, over and above the scope of a standard maintenance contract. That was where PCMS was so different from the rest of the companies on the shortlist."

"IT is critical to a successful underwriting business - systems must be both secure and robust. If there is a fundamental IT failure, the business stops; it's as simple as that."

"Following a thorough selection process, PCMS was chosen because of the rich functionality of its BeanStore solution and its partnership approach."

"Since our specialism isn't IT managed services, ensuring that our chosen outsourced provider totally understood our requirements, to achieve a solution to suit our specific needs, was paramount."

"We don't see PCMS as a supplier, rather a managed services partner. With great account management, we had painless implementation with minimal disruption to our own staff, systems and customers."

"PCMS is proactive in developing new ideas and strategies and invests time in ensuring it understands your business fully. Its highly experienced team brought us much closer to many of our potential clients and we are delighted with the results."

"...it was an easy choice to go with PCMS. The company is committed to a partnership approach with clients - and its strongest assets are its people and infrastructure. There is also a willingness to go that extra mile and involve technical teams at a very early stage, which has resulted in an extremely strong relationship."

"Extending the relationship with PCMS for IT support made sense for us so as to provide the right level of on-going support for our crucial IT systems. PCMS continues to provide such a service, allowing ThyssenKrupp Aerospace to manage its core business activities in the knowledge that support of its IT systems is in good hands."

"Thanks to PCMS's hard work, we have already met with several prospective clients. The team at PCMS has the knowledge, flexibility and can-do attitude to offer a complete marketing solution and as a result, has paved the way for a number of key business opportunities."

"From a point of sale perspective, we want to differentiate our customer service by our ongoing commitment to improving customer experience and increasing speed through the checkouts."