Latest News
Changing profile of the PCMS Contact Centre Business Development Team The PCMS Business Development Team is going through a period of expansion following a successful year in 2009. Due to the number of telemarketing, appointment booking, telesales, list cleansing and lead generation campaigns currently planned the team will expand by the end of Spring 2010. ... | PCMS Contact Centre hits the magic numberThe PCMS Contact Centre hit an impressive landmark during 2009 by handling one million customer service enquiries. This achievement reflects a busy and successful 2009, as the Contact Centre welcomed new clients, and existing users expanded their use of PCMS to handle customer liaison... | PCMS Contact Centre OpportunitiesThe PCMS Contact Centre enjoyed a busy year in 2009 with extremely positive feedback on our customer service levels and client satisfaction rates. To satisfy the needs of our continually evolving client base and growth in existing customer accounts, the Contact Centre is expanding and is set to grow by 50% in 2010 with the addition of new team members in Customer Service, Telephone Handling and Customer Care roles....Why is now a good time to consider IT outsourcing
IT outsourcing is becoming an increasingly popular and effective way of saving money without compromising on expertise. Here PCMS explains why so many more companies are turning to external providers. Read more»
Bluetooth proximity marketing enhances BeanStore offering
In today's challenging climate retail marketers are always looking for new and innovative means by which to make contact with their customers. The latest development uses mobile phones to transmit marketing messages when your customer is passing or inside your store. Read more»
Rising shrinkage and falling profits? SmartStore to the rescue
Retailers have a challenging year ahead and we are all very much more aware of how vital it is to keep the operational cost of our businesses as low as possible in order to navigate through the recession. Shrinkage in retail is at the forefront of everyone's mind as an unnecessary 'cost' and keeping levels down can have a dramatic impact on your operational margins. Read more»
Another Trophy Year For PCMS!
The 2008 RIS News Software LeaderBoard is based on a combination of hard data and Customer Satisfaction rankings. A total of 49 vendors achieved critical-mass voting pools (out of 84 vendors that received votes), therefore making the Top 20 list a truly elite club, in which PCMS is proud to be ranked amongst the Top 10.
Click here to download the 2008 RIS Software LeaderBoard results in PDF format»
Click here to download the 2008 RIS Software LeaderBoard results in PDF format»