PCMS

The service desk is at the heart of effective IT service management and the core of our business. Organisations of all sizes rely on PCMS to support their workforce, 24 hours a day, 365 days a year.

Using ITIL methodology combined with our over 20 years of experience and established best practices, we save our customers money and improve service levels. We understand that every minute of downtime impacts business productivity. Each step in our service desk process is designed to get end users' issues addressed quickly. Focussed on proactive planning, our service desk support teams work to prevent incidents before they happen. We follow ITIL practices to help our customers move beyond reactive incident management into request, problem, configuration and change management that drive higher levels of IT performance.

The PCMS Service Desk is designed to be a flexible solution that can be packaged to meet the exact needs of your organisations. With over 20 years of experience support business critical systems, the PCMS service desk team are fully aware of the incremental nature of providing swift, effective support and resolving any issues promptly before they cause downtime and loss of business.

Service Desk solutions include:

• Incident Management
• 1st and 2nd Line Support
• End User Support
• Third Party Management
• Problem Management