Strategic & Total IT Services
PCMS have over 20 years experience of providing an extensive range of IT services and supporting business critical systems across a range of markets including Retail, Financial, Insurance Services and Software Vendors.
PCMS specialise in Strategic and Tactical outsourcing which can be required for a wide range of reasons:
- Increased Security
- High-end Availability
- Lower Cost of Ownership
- Additional Capacity
- Out-of-Hours Support
- Resource and Skill Sets
- Outsourcing Non-Core Functions
- Platform Independence
It is our objective to understand the business requirement and impact for IT services provided, thereby enabling us to manage incidents and provide advice and guidance as effectively as possible.
PCMS' purpose built infrastructure includes:
- 3 x UK Data Centres (London and Coventry)
- Software as a Service (SAAS)
- One Stop Shop
- Shared interconnects between all data centres
- Highly resilient direct connections to the Internet
- 24 x 365 Operations
IT services offering includes:
- Systems Management
- Database management
- Monitoring
- 24 x 365 Operations
- 24 x 365 Service Desk
- Hosting
- Security Services
- Network Solutions
- Contact Centre
- Internet Services
- Business Continuity
- Service Management
- Project Management
By utilising a productised approach to the individual services in our portfolio, it is very clear on what is being purchased, and therefore what is being delivered and with OLA's defined at this level an overall Service level for a total solution can easily be generated.
Key features and benefits:
- Hardware Independent
- Total Solutions Management
- Single Point of Contact and Management
- Proven Track Record
- Agile, Flexible Approach to Business Change