PCMS

PCMS have over 20 years experience providing an extensive range of IT services and supporting business critical systems across a range of markets, including Retail, Finance, Insurance Services and Software Vendors.

We offer an applications management service with various levels of support available to meet your exact requirements, from part time management while your team may be off the clock, to full 24 x 365 cover. This can be a fully managed service for systems that are either hosted in a PCMS Data Centre or remotely hosted on a customer site.

Applications Management by PCMS incorporates full problem diagnosis with incident management and reporting. We run regular or ad-hoc health checks on your system and report back with our recommendations for service improvements. PCMS are able to upgrade and provide a patch management service to meet your specific requirements. We work on a proactive basis, by identifying potential pitfalls and issues in your systems and bringing them to your attention before they cause downtime or delay to your business.

PCMS Applications Management supports the following:

• SAP
• Oracle Database
• Microsoft SQL Server
• Citrix
• Other applications on request

Applications Management solutions include:

• SAP, SQL, Oracly, Citrix and Other Applications
• Software as a Service (SaaS)
• End User Support
• Hosted or Remotely Managed
• Incident Management and Problem Resolution