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Extending the relationship with PCMS for IT support made sense for us so as to provide the right level of on-going support for our crucial IT systems. PCMS continues to provide such a service, allowing ThyssenKrupp Aerospace to manage its core business activities in the knowledge that support of its IT systems is in good hands.
Allan Walters
Group IT Manager
ThyssenKrupp Aerospace
Customers & Case Studies
Unipart
Unipart is the UK's largest independent supplier of aftermarket components in the UK having a nationwide network of more than 300 branches, a turnover in excess of £251m and providing a consistent, national service, fully supported by comprehensive product ranges and high levels of branch availability through its national network. Unipart Automotive is part of the Unipart Group, one of the largest independent logistics companies in Europe.
» Solution(s) Overview
  • Service management
  • Service desk
    • Incident management, problem management, service request
  • Infrastructure, desktop, and support
  • Project delivery
  • Hardware maintenance
  • 50+ services for 30+ partners, suppliers & sub contractors
  • 3,000 incidents per month
  • Tupe of personnel
» Download full Case Study Download Case Study pdf
Thyssen Krupp
ThyssenKrupp Services, a subsidiary of the $70bn internationally operating ThyssenKrupp Group, created ThyssenKrupp Aerospace in 2008 following their acquisition of Apollo Metals and Aviation Metals, operating from 30 service centres in 13 countries throughout the Americas, Europe and Asia Pacific.
» Solution(s) Overview
  • Fully managed SAP solution
    • Accredited SAP hosting, support and development
  • Full IT outsourcing
    • Multi-country global outsourcing including China, Australia, Netherlands, Finland, Germany etc
    • Remote desktop support service
    • Server support and management
    • Managed hosting and infrastructure
    • On site presence
    • Proactive infrastructure monitoring
    • Project management
    • 24 x 365 support desk
World Duty Free
World Duty Free operates 84 stores in the UK and the Channel Islands, primarily at airport locations, ranging from some of the smallest regional airports through to Heathrow, the world's biggest international airport - and everything in-between.
» Solution(s) Overview
  • Operations
  • Hosting in Coventry and London data centres
  • Remote service desk
  • DBA support
  • Service management
  • Proactive monitoring 24 x 365
  • AIX system administration
  • Tivoli system management
  • SQL support
  • 3rd party management
  • Disaster recovery
Boots
Boots is a member of Alliance Boots having brought together the very best of Alliance Pharmacy and Boots, creating a new Boots business. With around 2,600 stores from local community pharmacies to large destination health and beauty stores, Boots offer fantastic products and services with Customers being cared for by expert, friendly people.
» Solution(s) Overview
  • Fully supported loss prevention solution
  • 3rd & 4th line software support
  • Project management
  • Reduced loss measured in £millions
  • Managed enhancements programme
Itim
Established in 2000 as a supplier of retail systems, Itim has grown rapidly to become one of the UK's most exciting software vendors. Itim is a fantastic place to work and the perfect place to find software solutions for your business names.
» Solution(s) Overview
  • 24 x 365 service desk
    • Branded ITIM
    • Provides single point of contact, management, distribution and reporting of all ITIM customer incidents
    • Manages 3rd parties and resolver groups
    • Account management
    • ITIM supplier management
Keltec
Keltec is a leading business-driven IT services and technology company with over 15 years experience in providing a comprehensive portfolio of IT lifecycle solutions through to managed services, helpdesk and support.
» Solution(s) Overview
  • 24 x 365 service desk
    • Branded Keltec
    • Provides single point of contact, management, distribution and reporting of all Keltec customer incidents
    • Manages over 20 different 3rd parties and resolver groups
    • Supports over 400 Keltec customers
    • Hardware and software support
Krispy Kreme
Krispy Kreme operate 37 owned stores in the UK, together with concessions in the World famous Harrods and Selfridges stores, QSRs and drive throughs, supermarkets, grocery stores, convenience stores and petrol stations.
» Solution(s) Overview
  • Full IT outsource & BeanStore PoS
    • 24 x 365 service desk & UK / USA integrated support
    • Remote desktop support
    • System administration
    • Store implementations
    • PoS 1st, 2nd & 3rd line support
    • Proactive monitoring of till estate (37 stores, 60 tills)
    • Infrastructure design and support
    • 3rd party management
  • Multi format stores, kiosks, factory stores etc
    • Concessions & cabinets e.g. Tesco, motorway services
  • Fully resilient hosting in PCMS London data centre
  • Virtualisation and shared services
MAP
Managing Agency Partners Ltd is an independent, and largely employee owned agency underwriting in the Lloyd's of London insurance market through its Syndicate 2791 increasing its underwriting capacity from £140 million in its first year of underwriting to £460 million for the current year of account.
» Solution(s) Overview
  • 2005 designed & implemented IT infrastructure
    • Desktop environment
    • Service delivery management
    • Server hosting and management
    • Network provision and management
    • Remote service desk
    • 3rd party management
  • Replicated systems in London and Coventry
  • Virtualisation and shared services
  • Systems bound by strict FSA regulations
    • Calling for advanced email and archiving
» Download full Case Study Download Case Study pdf
Mass plc
At Mass they specialise in the development, integration and distribution of industry-leading computer-based business management solutions software. Their client users include facilities, property and estates managers, design professionals and project managers. Mass Plc deal with both UK and international markets.
» Solution(s) Overview
  • Hosting services
  • 24 x 365 service desk
  • Monitoring
  • Change management
  • Bandwidth
Osys
Optimised Systems and Solutions (OSyS) is a world-class supplier of high-integrity and safety-critical systems and services. OSyS specialise in solutions that help customers unlock the full decision-making value of their asset data, allowing them to evolve through a program of improvements from basic asset protection, to performance management and on to achieving the highly predictive business where there are no surprises.
» Solution(s) Overview
  • Hosting services
  • 24 x 365 service desk
  • Monitoring
  • Change management
  • Bandwidth
PNI DigitalMedia
Established in 1995, PNI Digital Media Inc. (PNI) has developed a reputation as the leading innovator in online and in-store digital media solutions for major retailers who want to enable on-demand production of personalised products using consumer media.
» Solution(s) Overview
  • Hosting services
    • Providing rack space and power for 5 racks
    • Two London Data Centres
    • Resilient link
    • Real time backup of PNI data storage
  • Network management
    • Technical management
    • Five hosted racks with load balancing, servers and switches
    • PCMS networks direct to London data centres
  • Bandwidth
    • Manage 30mbps bandwidth capacity on a continuous basis to PNI
    • +98% consistent high level service
    • Provides hi speed data packet transmissions throughout the PNI domains and networks
» Download full Case Study Download Case Study pdf
Prologic
Prologic supply end-to-end business software, IT services and consultancy to the fashion & lifestyle sector. Over more than 15 years, Prologic has attracted a customer base of successful, well-known brands and high street names.
» Solution(s) Overview
  • Hosting services
    • Co-location
  • Internet bandwidth
    • Flexible volumes
  • Monitoring servers
  • Hardware maintenance and management
  • 24 x 365 service desk
    • Telephone \ email \ alerts
  • Media management
SSP
Software Solution Partners is the international expert with the broadest spectrum of knowledge, talent & technology for insurance & financial services. With over 25 years experience, 800+ of the most talented IT professionals & more than 45,000 users in over 50 countries, we're dedicated to long-term business advantage through complete solutions & services.
» Solution(s) Overview
  • 24 x 365 service desk
  • Fully resilient data centre
  • Network and bandwidth provision
  • 3rd party management
Symology
Symology is a privately owned company with substantial employee share ownership, specialising in the development and supply of integrated asset management solutions to the Local Authority, Utility and Construction sectors, having over 50 experienced professionals with highly specialised industry vision, a user-focused approach, and a 27-year history of supplying proven solutions.
» Solution(s) Overview
  • Hosting at London data centre
  • Hardware maintenance and management
    • Monthly configuration of switches
    • Managed firewalls
  • Bandwidth
  • Technical support
  • Project management for infrastructure changes
  • Weekly media management
  • Service desk
Traderman
Traderman develop intelligent systems that allow Warehousing, Logistics and Distribution companies to operate lean, efficient businesses.
» Solution(s) Overview
  • Hosting services
  • Service desk
  • Monitoring
  • Change management
  • Bandwidth