PCMS Managed Services have combined industry leading systems with our business led approach to create a range of unique and innovative enterprise monitoring solutions to offer to our clients.
Many IT organisations struggle with a patchwork of different enterprise monitoring and management tools to accommodate different technologies and applications. The result is that an organisation's IT support function must deal with events that are siloed by technology and by application. Additionally to this they have to do it using a multitude of different tools that are isolated from each other and have different management interfaces. In this fragmented environment, it is difficult to gain insight into the impact of events on IT services. This increases the difficulty of resolving incidents, consumes valuable staff time, increases both time to resolution and IT costs, and ultimately hinders IT's ability to support the business.
Our scalable solutions enable our customers to react quickly to business change, lower the cost of ownership, streamline IT administration and support processes, optimise existing capital deployment and improve customer service and experience to their customers.
PCMS enterprise monitoring solutions enable visibility of the core business services rather than just server and network objects in isolation and allow an estate to be viewed and managed from the perspective of business impact as well as providing detailed information to support incident management and planning.
Enterprise Monitoring solutions include:
- Resolution Delivery
- Infrastructure Support
- Network Support
- Asset and Configuration Management
- Database Management
- Server Administration
- Availability Management
- Capacity Management