John Lewis has chosen world-leading retail IT provider, PCMS, to deliver a new generation point of sale system that will support its overall strategy to deliver a seamless multi-channel offering for customers. Using PCMS's core VISION BeanStore product, John Lewis will deploy the system to 3,000 tills across all its trading formats, including all department store and hospitality operations.
In choosing VISION BeanStore, John Lewis is investing in a proven solution that has delivered improved total cost of ownership to tier one retailers across the world. Furthermore, the system's centralised architecture means that it can provide real time information across the estate, enhancing the customer experience. VISION BeanStore's ability to integrate with other retail operations such as e-commerce and order management is a key enabler to the multi-channel selling strategy.
When looking for a partner to provide their next generation EPoS system it was important for John Lewis to find a solution that incorporated a core product strategy for development alongside a strong road map, rather than a bespoke system that would restrict future growth plans.
Simon Russell, Head of Multichannel, John Lewis explains: "Choosing an EPoS system is not only a major investment but it's an important part of retail strategy. Therefore, it needs to have the longevity to not only support our business needs now, but five or ten years down the line. After thorough research of the major EPoS providers, we choose VISION BeanStore as it best reflected our selection strategy for a solution that is agile and flexible enough to meet the demands of our business and our customers now and in the future."