Vision SmartStore™ - Overview
Vision SmartStore provides fully integrated solutions for Smarter Retailing. World-class, PoS monitoring and smart exception reporting tools for loss prevention, operations and risk management, combined with video-enabled business intelligence enable retailers to minimise losses from shrink, theft and errors, and maintain profitability throughout the enterprise.
Data MiningVision SmartStore delivers powerful Data Mining capability to Central & Remote Investigation Teams through Query Designer, a complete user defined query builder with a simple to use interface. As every line of every transaction is analysed in SmartStore, Investigators are able to utilise simple, or multiple string complex queries, to identify all types of fraud at PoS at the individual transaction level.
Any known identified fraud can be swiftly dealt with and, as any other emerging fraud methodology occurs, Vision SmartStore will automatically identify these transactions most likely to be fraudulent as they occur and alert users to take action. Receipt level information is just a mouse click away and any alerted, suspected or identified fraud can be investigated thoroughly and swiftly dealt with.
Query Designer for Investigators empowers the Loss Prevention business leaders with a significant tool to be a specialist support function to retail management teams to reduce loss at PoS.
Business AnalyticsVision SmartStore automatically ranks and prioritises the highest risk transactions and operators by profiling operator transaction behaviour against peers over their transaction history.
To achieve this, Vision SmartStore analyses every line of every transaction and applies a combination of complex algorithms, system rules and multiple business rules appropriate to the individual retail business.
Whilst fraud is clearly a business priority, loss at point of sale is not restricted to this. SmartStore will not only analyse for known fraud types but also policy procedure failure and risk thresholds in relation to single or multiple transaction line activities.
Business IntelligenceVision SmartStore's Report Designer enables central users to custom design their own reports to ensure maximum effectiveness and business utilisation of trend analysis reporting.
Users are able to report not only on any transaction KPI data held in SmartStore, but also any business rule active in the analytics.
Performance Scorecards enable targets to be set at all levels of the retail business for the progressive education of high risk KPIs such as refunds, voids, discounts etc.
Networked VideoNetworked video recorders perform seamlessly over a retailer's IP network, enabling system-wide video and PoS data access, as well as centralised operational management.
Store managers, loss prevention professionals, security staff, operations personnel and marketing specialists can all take advantage of immediate video and audio access to any location in order to monitor stores, warehouses and access points.
Powerful exception reports are prioritised and linked directly with receipt data and associated video clips, enabling loss prevention staff to track incidents over time and quickly gather important evidence with advanced case management features. More information >>
Video AnalyticsNext generation R5 Visual Intelligence software provides retail organisations with tools to effectively combat shoplifting, employee fraud and false liability claims.
Real-time feedback on customer traffic, service delivery, merchandise presentation and stock conditions enables retailers to manage their businesses more effectively and profitably. Video alerts can be received on wireless handheld devices therefore enabling the business to react quickly to emergency situations. More information >>
DashboardVision SmartStore's Dashboard is the interface to all SmartStore functionality. Content delivery is fully configurable to the business user according to their role, accountability and day of the week.
Business leaders are able to utilise the web based dashboard for access to an extensive range of actionable information, reports and alerts:
- Fraudulent transactions
- High risk operators & transactions
- Data Mining using Query Designer
- Reporting using Report designer
- PoS KPI performance using Scorecards
- Alerts, Surveys & Announcements
- CCTV Interface to transactions alerts
- Internal & external links
- Subscribed reports
All elements of SmartStore reporting on the Dashboard are configured for full "point & click" drill down through to receipt level. This allows business leaders to simply, and in a timely manner, appreciate and investigate the reporting and focus on taking action.
Business EmpowermentSuccessful loss reduction at PoS is achieved through empowering successful partnerships within the retail business. No single business area is solely accountable for loss, but each has a part to play. Retail Management teams, whether single site or multi-site, are crucial as they are truly closest to the problem.
In a successful partnership where skills are matched to task, Loss Prevention teams are the specialist partner to support store operations - by managing the fraudsters to allow Retail Managers to manage stores. However, PoS loss is not just about fraud and high risk transaction activity might mean poor store processes have lead to poor operator compliance, therefore operator training is needed.
Whilst Loss Prevention teams focus on detection, the Retail Management teams are able to concentrate on prevention through managing low level adverse transaction behaviour and operators KPI performance in their stores. Together they change the culture.
Intervention (Investigation/Performance Management)Successful loss reduction at PoS is achieved through empowering successful partnerships within the retail business. No single business area is solely accountable for loss, but each has a part to play. Retail Management teams, whether single site or multi-site, are crucial as they are truly closest to the problem.
In a successful partnership where skills are matched to task, Loss Prevention teams are the specialist partner to support store operations - by managing the fraudsters to allow Retail Managers to manage stores. However, PoS loss is not just about fraud and high risk transaction activity might mean poor store processes have lead to poor operator compliance, therefore operator training is needed.
Whilst Loss Prevention teams focus on detection, the Retail Management teams are able to concentrate on prevention through managing low level adverse transaction behaviour and operators KPI performance in their stores. Together they change the culture.