PCMS offer business processing outsourcing solutions to support and complement an omni-channel strategy. We understand the applications that retailers need to be successful in a fiercely competitive world and particularly that agility is a key part of the solution. We have a scalable future-proof and resilient Contact Centre that allows us to support and manage the demands of retailers.
Activities include new customer acquisition, order building through up-selling, customer retention and loyalty. Read more
PCMS can process returns and refunds, handle orders from all channels and provide a first time response to all queries. Read more