Enhanced Sales

As the retail industry changes and evolves, businesses need to offer services that retain customers and increase sales. We work with our clients to build services that use technology and creativity to empower advisors to sell more.

Concierge Services

Personalise the eCommerce customer experience with interactive chat and call-back order confirmation.

Multi-channel order building

PCMS offer wrap-around solutions that fill the gaps in a retailer's own systems during and after migration of legacy systems.

Click & Collect

A central point of contact for both customers and stores; our advisors offer assistance within normal store opening hours or as an out of hour's service.

eBay Support

PCMS help to maintain your brand’s reputation and help to ensure online auction sites are running efficiently.

Pre-sale & post-sale support

Increase sales and avoid costly returns with pre-sale support and build customer loyalty with effective post-sale support.

Wholesale Order Taking

PCMS Contact Centre supports the logistics of complex stock movement by managing the order taking process.

Field Sales Support

Provide telephone and eCommerce support to field sales representatives and enhance the sales relationship.

Find out how our Contact Centre solutions can help retailers enhance sales

Contact Us

Contact Us

The PCMS Group plc
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455