Service Desk

The PCMS outsourced IT Service Desk offers specialist retail systems support and outsourcing options for a global customer base, allowing omni-channel solutions to function more efficiently. Our 24 X 365 retail service desk provides provisions for companies that supply to the retail industry and supports the management of a retailer’s infrastructure.

Management services

Issues are solved resourcefully and faster resolutions result in significantly lower downtime – leading to a better customer experience.

Retail IT Support Functions

By operating on a 24 X 365 basis, our flexible solutions are available to your entire retail estate to suit your trading hours.

Continuous Improvement

Retailers should not have to firefight support issues! The service you provide deserves constant attention and processes in place to help improve it.


Retail Service Desk at a Glance

Click the image to find out how outsourcing can benefit you.

Transition & On-boarding

We will work closely with you to ensure a smooth transition from project stage to business as usual, without impacting business operations.

Learn more about our global retail Service Desk

Contact Us

Contact Us

The PCMS Group plc
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455