Third Party Management
We are the main point of contact and escalation for the management and delivery of the service activities provided by all third parties.
Dealing with numerous third party companies can be challenging, but massively important when those companies support your IT infrastructure. PCMS can remove that challenge and take responsibility for the operational day-to-day management of these third party resolvers. We become the main point of contact for the full end-to-end support solution, which results in increased end user satisfaction and a better overall customer experience. As the single point of contact, we take over the management and ownership of queries and provide regular reporting, whilst having a holistic view of the end-to-end infrastructure and user support service. With a service that spans 24 hours a day 365 days a year and delivered from one team located in the UK, PCMS can manage your third party contacts as they arise, working to get any issues resolved with minimal impact to your business. As experts in managing your supplier relationships, PCMS can remove the headache and free up your valuable time. We currently manage 200 third parties for our customers and could do the same for you.
Benefits of PCMS’ Third Party and Resolver Management Solution
- Single point of contact, accountability and reporting
- Consolidate multiple relationships
- Improved end-to-end service levels
- Streamlined administration
- Reduced risk
- Tighter management and control of your third party and internal resolver groups
- Increased user satisfaction
- Reduction in down time and increased infrastructure availability