Helpdesk Outsourcing

Help your business to function more efficiently by outsourcing your IT support to our fully managed Service Desk.

Global, flexible support

Running your own helpdesk can be a huge drain on your in-house IT resources. Instead of being able to focus on business-critical activities that will impact your bottom line, they get bogged down with dealing with day-to-day issues. The solution lies in outsourcing. Yet it can be difficult finding an agent that offers the helpdesk services you need, together with the retail expertise you require. PCMS has over 30 years’ experience providing specialist retail systems support and outsourcing options to the retail and associated sectors. Our highly qualified, dedicated teams deliver comprehensive helpdesk outsourcing services to some of the largest companies in the world.

Specific retail IT support functions handle First and Second Line Support, Third Party Management and IT Service Request Fulfillment. In addition, through Incident and Problem Management, we can ensure that any issues are resolved quickly – meaning reduced downtime and an enhanced customer experience. Outsourcing your helpdesk to PCMS enables you to focus your attention and resources on other areas of the business – secure in the knowledge that we understand your industry as well as you do. Because we grasp the unique complexities of omni-channel retailing across the entire supply chain, we can help you manage your infrastructure cost-effectively. And as your business needs change, so can our support.

PCMS helpdesk at a glance

  • 24 x 365 retail support
  • Over 60 UK-based support professionals
  • More than 200 third parties managed
  • Approximately 500,000 calls managed
  • Over 100,000 tickets raised annually
  • SLA resolution consistently above 95%

Find out how PCMS can help you

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ITIL Service Desk Outsourcing

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Problem Management

Our root cause and trend analysis help reduce your incidents and lower support costs

Third Party Management

PCMS manage your supplier relationships to remove the headache and free up your time

Contact us

PCMS Group Ltd
Torwood Close
Westwood Business Park
Coventry, CV4 8HX
+44 (0)24 7669 4455

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